Privacy Policy
Privacy Policy - Fish Flow Store
At Fish Flow, your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal data we collect, how we handle and use it, and the security measures we take to protect it in compliance with the laws applicable in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
1. Data We Collect
To provide a seamless shopping experience and deliver your orders, we collect the following information:
Personal Information: Name, shipping and delivery address, mobile number, and email address.
Account Information: Username and encrypted password.
Technical Data and Cookies: IP address, browser type, and browsing behavior within the store to enhance user experience.
2. Payment and Credit Card Information
We explicitly emphasize that Fish Flow does NOT store or save your credit card or payment details (such as Visa, Mada numbers, or CVV codes).
All payment transactions are processed through officially approved, encrypted electronic payment gateways that fully comply with international security standards (PCI-DSS).
3. How We Use Your Data
We use the collected information solely for the following purposes:
Processing your purchases, packaging products, and delivering them to your specified address.
Communicating with you regarding your order status, technical support, and customer service.
Sending updates, promotional offers, and newsletters (if you opted in; you can unsubscribe at any time).
Improving our store performance and developing products based on general browsing statistics.
4. Data Sharing with Third Parties
We do not sell, trade, or transfer your personal data to outside parties, except for trusted third parties who assist us in operating our store and conducting business, including:
Shipping and Courier Companies: Sharing your name, address, and mobile number to ensure successful delivery.
Electronic Payment Gateways: To process financial transactions securely.
Legal Authorities: Only when officially requested by judicial or regulatory authorities in the Kingdom of Saudi Arabia in accordance with statutory laws.
5. Data Security and Protection
At Fish Flow, we implement strict technical and administrative security measures (such as SSL encryption protocols) to safeguard your data against unauthorized access, modification, disclosure, or destruction.
6. Your Rights as a Data Subject (Under Saudi Law)
In accordance with the Saudi Personal Data Protection Law (PDPL), you have the right to:
Know the purpose of collecting your data and the mechanism used to handle it.
Access and review your personal data available with us.
Request correction, update, or amendment of your data if it is inaccurate or has changed.
Request the erasure or destruction of your personal data once the purpose for its collection has ended (unless there are statutory regulatory requirements binding us to retain it, such as tax invoices).
7. Amendments to the Privacy Policy
Fish Flow reserves the right to amend this Privacy Policy at any time. Any changes will be posted directly on this page and will become effective immediately upon publication.